Delivering Fantastic Customer Experience by Daniel Lafrenière
Author:Daniel Lafrenière
Language: eng
Format: epub
Publisher: Taylor and Francis
Published: 2020-03-13T16:00:00+00:00
Prevent “If I knew!” situations
Anticipating needs means also informing customers what they should know prior to a meeting, a trip, beginning a process, etc. People appreciate being told in advance how to prepare or what to expect.
Here are some examples of what you should tell customers about in advance:
Documents required for a meeting with a financial or mortgage advisor, or any other meeting.
Location of the closest gas station to fill up the tank before returning a leased car at the airport.
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